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Frequently Asked Questions

Hey! I'm Cheesy! An artist based in Florida! I love to do all kinds of arts and crafts.

How often do you open the shop?

It depends on availability and my schedule. I do have a family and full time job, and work conventions. I will always announce my shop opening on my various social media pages, though, so please give me a follow so you can be up to date on the latest!

What is your refund/cancellation policy?

All sales are final. If you received the incorrect item, or if your item is defective, please email me at chzyshenanigans@gmail.com. Note that items damaged during shipping may not be eligible to replacement or refund.

Do you ship internationally?

I use the United States Postal Service to ship and as long as they ship to your country, I can ship there. Some important things to note: 

  • You are responsible for any local duties/taxes.

  • You will not receive a refund if your order is lost in transit.

  • If you would like to use UPS, FEDEX, or DHL, please reach out to me and I can draft a quote.

How long will it take my order to ship?

I typically mail everything out within a week of the order, if not sooner. Typically, it should take 7-14 business days for anything inside the U.S. and anywhere between 2-12 weeks for anything international.

 

Note: Once shipped, I am not responsible for any shipping delays caused by USPS, customs, or your local post office. If you have a question about the status of a parcel once it has been shipped, please call USPS directly (1.800.275.8777).

If you have additional questions, please feel free to contact me via email at chzyshenanigans@gmail.com.​ If you are inquiring about an order, please include your order number and/or the name associated with the order!

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