Frequently Asked Questions
Hey! I'm Cheesy! An artist based in Florida! I love to do all kinds of arts and crafts.
How often do you open the shop?
It depends on availability and my schedule. I do have a family and full time job, and sporadically work conventions. I will always announce my shop opening on my various social media pages, though, so please give me a follow so you can be up to date on the latest!
What is your refund/cancellation policy?
All sales are final. If you received the incorrect item, or if your item is defective, please email me at email@example.com. Note that items damaged during shipping may not be eligible to replacement or refund.
Do you ship internationally?**
I will ship to any country that accepts packages from USPS. However, you will be responsible for any additional customs charges.
**COVID-19 Shipping Update (07/26/2020):
As many countries have suspending international shipping (to countries outside the United States), I made the decision to stop shipping internationally for the time being. This is to prevent the stress of extremely lengthy shipping delays and the likelihood of items getting lost during shipping. I will keep a close watch on the USPS International Service Disruption and update accordingly.
How long will it take my order to ship?
I typically mail everything out within a week of the order, if not sooner. Typically, it should take 7 business days for anything inside the U.S. and anywhere between 2-12 weeks for anything international.
Note: Once shipped, I am not responsible for any shipping delays caused by USPS, customs, or your local post office. If you have a question about the status of a parcel once it has been shipped, please call USPS directly (1.800.275.8777).
Do you accept commissions?
If they are open, details will be on the Commission page!
If you have additional questions, please feel free to contact me via email at firstname.lastname@example.org. If you are inquiring about an order, please include your order number and/or the name associated with the order!