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Frequently Asked Questions

Hey! I'm Cheesy! An artist based in Florida! I love to do all kinds of arts and crafts.

How often do you open the shop?

It depends on availability and my schedule, but usually every 6-8 months. I do have a family and full time job, and work conventions. I will always announce my shop opening on my various social media pages, though, so please give me a follow so you can be up to date on the latest!

What is your refund/cancellation policy?

All sales are final. If you received the incorrect item, or if your item is defective, please email me at Note that items damaged during shipping may not be eligible to replacement or refund.

Do you ship internationally?

I use the United States Postal Service to ship and as long as they ship to your country, I can ship there. Some important things to note: 

  • You are responsible for any local duties/taxes.

  • You will not receive a refund or replacement if your order is lost in transit.

  • If you would like to use UPS, FEDEX, or DHL, please reach out to me and I can draft a quote.

How long will it take my order to ship?

If the item is a pre-order, please reference the project schedule. ​If the item is ready to ship, I typically mail everything out within a week of the order, if not sooner. Once you receive a shipping confirmation email, it should take 7-14 business days for anything inside the U.S. and anywhere between 2-12 weeks for anything international.


Note: Once shipped, I am not responsible for any shipping delays caused by USPS, customs, or your local post office. If you have a question about the status of a parcel once it has been shipped, please call USPS directly (1.800.275.8777).

If you have additional questions, please feel free to contact me via email at​ If you are inquiring about an order, please include your order number and/or the name associated with the order!

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